Shipping policy
Last updated: 3 October 2026
At Squarefoot Leather, we treat packing and dispatch with the same care and intentionality that goes into cutting our hides and hand-finishing our edges. Every piece is thoroughly checked before it leaves our Singapore studio.
This Shipping and Delivery Policy covers physical orders placed directly through squarefootleather.com or our official direct ordering channels with Squarefoot Leather Pte. Ltd. (UEN: 202644123C), located at 39 Jalan Pemimpin, #04-03(A) Tailee Industrial Building, Singapore 577182.
If you have any questions regarding your parcel or delivery schedule, please reach out to us at support@squarefootleather.com. We reply to all delivery enquiries within 5 working days.
1. Where We Ship
We currently ship exclusively within Singapore. We do not offer international shipping at this time.
2. Delivery Rates & Promotions
- Standard Delivery: Local courier delivery fees are calculated transparently and displayed at checkout before you confirm payment.
- Free Local Delivery: We offer complimentary standard delivery within Singapore on all finished product orders with a subtotal of $150 and above.
- Currency: All rates and product prices are denominated in Singapore Dollars (SGD).
3. Production & Delivery Timelines
Because our goods are handmade in small artisan batches, delivery times reflect both the time needed to handcraft or inspect your pieces and the transit schedule of local couriers. Working days are Monday to Friday, excluding Singapore public holidays.
Ready-Made Pieces (In Stock)
- For our standard catalogue pieces that are in stock, estimated delivery is within 2 weeks from the date your order is confirmed. This window allows our artisans to carefully condition, inspect, and package your leather goods, and for our local couriers to complete doorstep delivery.
Personalised & Custom Commissions
- Each personalised or custom leather piece involves its own unique level of artisan craftsmanship—ranging from custom edge beveling, specialized debossing, and hand-skiving, to hand-saddle-stitching and tailored hide selection.
- Because each item has differing complexity, our team will provide you with more details on the exact production timeline and estimated arrival date after we confirm your order and review your specifications.
Bespoke & Corporate Commissions
- For bespoke corporate gifts, private event kits, or high-volume artisan pieces, delivery milestones and target handover dates will be detailed in your individual written quotation and project schedule.
Peak Periods
- While we do everything possible to keep to our estimates, seasonal spikes (such as the year-end holidays, Chinese New Year, or peak gifting periods) and severe monsoon weather can occasionally cause minor courier delays. We appreciate your patience and will keep you informed of any notable delays.
4. Courier Partners & Tracking
We partner with established Singapore courier services, including SingPost, Ninja Van, and J&T Express, depending on package size and service availability.
Once your package has been packaged and handed over to the courier, we will email you a dispatch confirmation containing your tracking number and tracking link (where supported by the chosen service) so you can follow its journey to your doorstep.
5. Ensuring Accurate Delivery Details
Please double-check your recipient name, unit number, postal code, and mobile contact number at checkout. Our dispatch team relies on accurate information to generate shipping labels promptly.
- Correcting your address: If you spot an error after checking out, email us immediately at support@squarefootleather.com. We can update delivery details free of charge before the parcel is collected by the courier.
- Address updates after dispatch: Once a package is in the courier network, re-routing depends on carrier capabilities and may result in delays or administrative redirection fees assessed by the carrier.
- Unsuccessful deliveries & redelivery: If a parcel is returned to our studio due to an incomplete or incorrect address, or after repeated unsuccessful delivery attempts where no one was available to receive it, we will contact you to arrange redelivery. Redelivery will be charged at the courier's actual, direct shipping rate.
6. Damaged, Missing, or Delayed Parcels
Transit Damage or Missing Items
If your parcel arrives with noticeable exterior damage, or if an item inside is damaged or missing, please contact us within 7 calendar days of receipt at support@squarefootleather.com with your order number and photos of the packaging and items. We will investigate promptly and arrange an appropriate repair, remake, or replacement.
Marked as Delivered but Not Received
If your tracking status shows "Delivered" but you have not received your parcel, please check with household members, reception or condo security, and neighbouring units first. If the parcel cannot be located, contact us within 3 calendar days of the recorded delivery date so we can lodge a trace with the courier.
Significant Delays
If your package has not arrived and is more than 14 calendar days past the estimated delivery date communicated in your confirmation, please notify us. We will trace the shipment with our courier partner. If you prefer not to wait any longer under these circumstances, you may choose to cancel the undelivered items and receive a 100% full refund within 5 working days.
7. Contact Us
For questions or assistance with any shipment, please reach out to our team:
Squarefoot Leather Pte. Ltd.
Postal Address: 39 Jalan Pemimpin, #04-03(A) Tailee Industrial Building, Singapore 577182
Email: support@squarefootleather.com
Please mention your order reference number in the subject line. We will get back to you within 5 working days.