Privacy policy

Last updated: 3 October 2026

At Squarefoot Leather, we value your privacy just as much as we value craftsmanship and sustainability. We believe in being transparent, direct, and respectful with your personal data.

This Privacy Policy explains how Squarefoot Leather Pte. Ltd. (UEN: 202644123C), located at 39 Jalan Pemimpin, #04-03(A) Tailee Industrial Building, Singapore 577182 ("Squarefoot Leather", "we", "us", or "our"), collects, uses, discloses, and protects your personal information when you visit squarefootleather.com, purchase our handcrafted leather goods, or take part in our studio workshops.

We handle all personal data in strict accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

If you have questions about how your information is handled, or wish to exercise your data protection rights, please contact our Data Protection Officer (DPO) at support@squarefootleather.com. We reply to all privacy enquiries within 5 working days.

1. Information We Collect

We only collect personal information that is reasonably necessary to fulfil your orders, deliver quality workshop experiences, and communicate with you:

• Contact & Delivery Information: Your full name, delivery address, email address, and mobile phone number provided during checkout or enquiry.
• Order & Customisation Data: Details of products ordered, order numbers, transaction references, payment confirmation status, and any bespoke text, monogram initials, debossing details, or design specifications you submit.
• Workshop Registrations: Participant names, booked dates and session times, and the adult contact details for any youth attendees. If you choose to share accessibility requests, we use them solely to ensure your comfort during the workshop.
• Communication Records: Messages, feedback, and customer support emails you send to us, along with our replies.
• Marketing Preferences: Your voluntary choice to receive our email newsletters or workshop announcements (only recorded when you actively opt in).
• Essential Technical Data: Standard technical data transmitted by your web browser (such as IP address, device type, and browser version) used for website security and operational performance.

Payment Card Security

We do not collect, view, or store your full debit or credit card number or CVV codes. All online credit and debit card transactions are processed securely through our payment gateway provider (Stripe).

2. How We Use your Information

We collect, use, and process your personal data for clear, legitimate craft and retail purposes:

• Order fulfillment: Processing payments, crafting custom pieces to your approved specifications, arranging courier delivery, and emailing order updates.
• Studio workshops: Managing workshop seat allocations, sending preparation reminders, and coordinating attendance.
• Customer support & warranty: Assisting you with product questions, exchanges, repair requests, and honouring our 10-year stitching warranty on bespoke pieces.
• Business administration: Maintaining accurate transaction records to comply with Singapore accounting, tax, and legal requirements.
• Website security: Preventing fraudulent transactions, protecting our storefront, and maintaining system integrity.
• Optional marketing: Sending news on new leather collections, workshop masterclasses, and sustainable craft stories—only if you have explicitly given consent.

3. Disclosure & Service Partners

We do not sell, rent, or trade your personal data to third parties. We share only necessary information with trusted service partners who assist us in operating our business:

• Logistics & Courier Partners: SingPost, Ninja Van, and J&T Express receive recipient names, delivery addresses, and phone numbers to complete doorstep delivery within Singapore.
• Payment Gateways & Banking: Stripe processes card payments securely. For PayNow or bank transfers, our Singapore banking institutions process account-to-account settlements.
• Hosting & Web Infrastructure: Our website and database are hosted on secure servers provided by Hostinger.
• Embedded Media & Typography: Our website loads Google Fonts for design styling, and our homepage video is served via YouTube.
• Legal & Regulatory Authorities: Where strictly required by Singapore law, judicial orders, or regulatory authorities, we may disclose relevant records to comply with statutory duties.

4. Cookies & Website Storage

We take a minimalist, privacy-first approach to website tracking

• Essential cookies & local storage: Our site uses local storage strictly for essential shopping features, such as remembering items in your shopping bag and maintaining checkout sessions.
• No third-party advertising trackers: We do not run third-party advertising networks, remarketing trackers, or invasive data-broker scripts on our website.
• Browser controls: You can configure your browser to block or delete cookies. Please note that blocking essential storage may prevent core shopping functions (such as the cart drawer and checkout) from operating correctly.

5. Marketing Communications & your Choices

We believe your inbox should remain peaceful

• Opt-in only: We will only send you marketing or promotional emails if you have actively checked the newsletter opt-in box. The marketing box is never pre-checked by default.
• Easy unsubscribe: You may opt out of promotional emails at any time by clicking the "Unsubscribe" link in any newsletter or by emailing support@squarefootleather.com.
• Essential service messages: Withdrawing consent for promotional emails will not affect essential transactional messages regarding your orders, warranty verifications, or workshop reservations.

6. Children & Family Participation

All children and families are warmly welcomed at Squarefoot Leather!

• Booking requirement: Workshop bookings for participants under 18 years of age must be submitted by an adult parent or guardian.
• Data minimisation: We only collect participant names and the accompanying adult's contact details to manage the workshop session safely.
• Photography: We do not publish identifiable photographs or videos of any workshop guest (child or adult) without prior permission. Saying no to photography will never affect your participation.

7. Data Retention & Security

• Retention: We retain personal data only for as long as necessary to satisfy the purpose for which it was gathered, or as required by Singapore financial, tax, and corporate retention laws (typically 5 years for business and accounting records, or for the duration of our 10-year stitching warranty for bespoke items). When data is no longer required, it is securely deleted or anonymised.
• Security: We maintain appropriate administrative, technical, and physical safeguards to prevent unauthorized access, collection, disclosure, copying, or alteration of your personal data.

8. your Rights Under the PDPA

Under the Singapore Personal Data Protection Act, you have the right to:

• Access: Request a copy of the personal data we hold about you and learn how it has been used or disclosed within the past year.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data for specific purposes at any time with reasonable notice.

To submit an access, correction, or withdrawal request, email our Data Protection Officer at support@squarefootleather.com. We may request verification of your identity before fulfilling the request. We will reply to your request within 5 working days and complete the required action as soon as practicable.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. Any updates will be posted directly to this page with a revised effective date.

10. Contacting Our DPO

If you have any questions, feedback, or concerns regarding your personal data or this policy, please reach out to:

Data Protection Officer (DPO)

Squarefoot Leather Pte. Ltd.

Postal Address: 39 Jalan Pemimpin, #04-03(A) Tailee Industrial Building, Singapore 577182

Email: support@squarefootleather.com

We review all privacy inquiries thoroughly and will reply within 5 working days.